All Philleywood products are always guaranteed / warrantied.
If any of our products ever fail as a result of defects in materials or workmanship we’ll repair or replace them with a like item free of charge and cover the costs of shipping back to you.
If you have a warranty claim, please send an email to firstname.lastname@example.org with a description of the problem & any supporting photos you’d like to share.
We’ll get back to you within a couple of business days with instructions on how to ship the product back to us.
Returns & Exchanges:
If you’re not 100% satisfied with your purchase you can return or exchange the unused item within 45 days in it’s original condition for a full refund. Any product damaged by the customer cannot be exchanged or returned. Items exchanged are not guaranteed to be in stock and customers may be defaulted to store credit should they not wish to exchange for any other item. Please allow 7-10 business days for your bank or card to process all refunds.
Orders on sale/priced down with a promo code, aren’t eligible for refunds or store credit. These purchased items are only eligible for exchanges if size fails to fit or if there is a physical defect on the item that was not caused by the buyer.
Please note there are no refunds for shipping and tax of the item. Please ship to:
2018 Meridian Ave, South Pasadena, CA 91030
Philleywood ships using USPS & dispatches orders either same or next business day after your order is placed, provided all personal contact information is provided correctly & items are in stock.
We offer free domestic standard (first-class shipping) on all orders of $100 or more. We also ship Priority Mail & Priority Mail Express at customer expense & rates are calculated at checkout.
Transit times depend on location we ship to.
For International orders, Philleywood also uses USPS. We are not responsible for duties, taxes or other charges levied by the importing country. All import costs are the sole responsibility of the recipient.
Philleywood only charges sales tax on orders shipped to California Addresses.
Philleywood gloves are currently available at Tokyobike in New York City & Los Angeles https://www.tokyobikenyc.com/.
If you’re interested in being a Philleywood retailer either here in the USA or Overseas then please send an email to email@example.com
Business Opportunities:If you’re interested in private label apparels / glove / accessories design, development & manufacturing please contact us via email to firstname.lastname@example.org We would be happy to discuss any projects / product requests you would like us to consider.